Limitations and Liability

Liability Risks We Can Remove

Most homeowners are not aware of their liability regarding the proper handling of taxes and workman's compensation insurance for household employees. Don't worry. Maid U Smile bears this entire responsibility. All of our employees are taxed, bonded, insured, and covered by workmen's compensation insurance in accordance with all state and federal regulations. All employees are screened and subject to criminal background checks and drug testing. Our employees are trained and work in teams of three. Each cleaning team works with a supervisor to make certain your home is cleaned to our high standards and most importantly yours.


Professional In-Home Estimate

Maid U Smile will provide you with a free in-home estimate covering a complete overview of services, and costs to provide these services for your Initial Cleaning, Weekly Service, Bi-Weekly Service, Monthly Service and On-Call Service intervals. Your in-home estimate allows us to better understand your specific needs, and make recommendations to save you money. There are many cleaning services that will provide you with an estimate over the phone, without ever coming into your home. BEWARE! This is a short-cut measure that results in over-pricing, and a lack of understanding your specific needs. We can provide averages over the phone if you are looking for a price comparison prior to an in-home estimate.

Prices quoted at the time of the in-home estimate are to perform the cleaning services designated. Prices quoted are subject to change. Estimates will be withdrawn if not accepted within a period of 10 days from the date of the in-home estimate. Any alterations or deviations from the conditions covered at the time of the estimate will become an extra charge in addition to the estimated costs listed.


Cleaning Products and Equipment

Maid U Smile provides all cleaning products and equipment. All products are biodegradable, soluble in water, efficient, and non-harmful to your family, pets and household furnishings. All of our cleaning products meet O.S.H.A. and E.P.A. non-hazardous requirements. All cleaning products are pH rated between 7.0 and 11.5, acid-free, ammonia free, no butyl's, non-caustic, non-abrasive, and effective against a broad spectrum of bacteria, viral fungus, and mildew.


Damage Coverage and Exclusions

All items of value that are non-replaceable, one-of-a-kind, sentimental value, collectors items, discontinued patterns, family heirlooms, and high cost crystal-china-ceramic items must be disclosed to Maid U Smile. These items cannot be cleaned due to insurance regulations. Maid U Smile will not be liable for items not disclosed and listed on this estimate. Maid U Smile will not be liable for items broken or damaged due to product wear-and-tear, nor damage to or caused by fixtures that are not properly secured such as pictures, mirrors, window treatments, wall coverings, lack of furniture glides for wood floors, lack of scratch covers on the bottom of furniture decor, cabinet mounted appliances, and household accessories. Maid U Smile will not be liable for damage that is not reported within 24-hours of your last cleaning. We will not accept liability for damages directly or indirectly caused by non-standard company products and equipment requested to be used. Maid U Smile will only consider liability for the repair of replacement cost of the item damaged or broken. If an item is part of a set, only the cost of the individual item will be considered.


Cleaning Preparation

In order to provide you with the greatest value, we ask you to take a few minutes to tidy up extraneous clothing, toys and other household items. These items are not included within the estimated costs associated with cleaning your home. If this service is needed please advise our estimator at the time of the estimate, or call the office location nearest you to discuss your particular needs.


Cleaning Times

Our cleaning service is available Monday through Friday, from 8:30 a.m. to If you need a specific time for cleaning we can provide an estimated two-hour window for arrival times. We will provide you with a reminder call prior to your scheduled cleaning. If you need to cancel your scheduled cleaning appointment, a 24-hour notice is required to avoid being charged for your cleaning.


In-Home Access

Most of our customers provide us with a key. For security, keys are coded individually, cross-referenced separately, and code-accessed in our computer system. Keys are stored in our locked key safe and tied into our security system.


"We have been customers of Maid U Smile for four years. When we moved here from Florida, Maid U Smile helped us get our moving dust settled and, in no time, became a permanent weekly feature in our lives! Before moving to North Carolina, we used many cleaning services, but none have been as thorough and as personable as the professional service we receive from Maid U Smile."
Rebecca and Bob Axelrod
Denver, NC (Part 1 of 2)

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